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If the economy’s going to be the same, what are we going to do differently?

by Simon on January 22, 2013 in Blog
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Reading through comments from Chief Executives with their trading updates, none of them are talking about the economy getting easier. While the FTSE has got off to a great start people are talking triple dip. To get different and better results we are all going to have to do different things or the same things [...]

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Engagement, Communication and the fragile nature of Customer Service

by Simon on January 21, 2013 in Blog
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As someone who spends a lot of time talking to people about the positive side of people and engagement, it’s always a crash back to reality when all the good stuff goes out of the window. Engagement scores are one thing, they are an aggregate of where an employee stands. What the customer experiences can [...]

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What could Masterchef possibly teach us about leadership?

by Simon on December 31, 2012 in Blog
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It’s not taught me anything about cooking. My signature is still a Morrison’s frozen pizza. Masterchef has yet to inspire me to pick up a pan, yet it remains my guilty pleasure. But what can it teach us about leadership? The spin off show for professionals sees the contestants cooking in Michelin starred restaurants. The [...]

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